Here at Igneus all of our pizza ovens come with a minimum of 1 year warranty. We are proud of the quality of our products and if you have any issues please email us on sales@igneuswoodfiredovens.com. All warranty is valid from the date of delivery of your pizza oven.
Below are the warranty terms for each of our pizza ovens:
- Igneus Minimo, Bambino & Classico – 1 year warranty from date of delivery
- Igneus Pro 600 & Pro 750 – 2 years warranty from date of delivery
- Igneus Ceramiko Ovens – 1 year warranty from date of delivery
To make a claim on your Igneus Warranty please email us with photographs of the issue and reference your Order Number. You will also need to provide up to date contact details (name, email, phone) and delivery address.
Kamado Warranty Terms And Conditions
Kamado Bono guarantees to the original purchaser that Kamado Bono ceramic grills – Minimo, Media, Grande, Maxi, Limited, and Picnic – are free from manufacturing or material defects when used under normal conditions. The warranty applies to the following components:
- Unlimited Warranty: Covers all ceramic parts, including the grill body, ceramic firebox, fire ring, and deflectors included in the base grill kit. All ceramic parts will be replaced free of charge if they lose their integrity. Additionally, the firebox and fire ring will be replaced free of charge if they lose their integrity.
This unlimited warranty applies only to Kamado Bono grill owners who have purchased the grill directly from Kamado Bono’s representatives or official partners, and who have provided proof of purchase—such as a VAT invoice, cash receipt, or leasing agreement if the grill was purchased on lease.
Proper proof of purchase, such as a VAT invoice or receipt, is mandatory for any warranty claim. All claims must be submitted to claims@kamadokings.co.uk, including photographic evidence of the defect and a legible copy of the proof of purchase. Without proof of purchase, we will be unable to assist with warranty cases.
- 2-Year Warranty: Provided for Kamado Bono grill accessories and all metal grill parts, including gaskets and other accessories. This warranty applies when the grill or its parts are used for their intended purpose, following the instructions or recommendations in the manual.
This limited comprehensive lifetime warranty applies only to individuals who use the grill for non-commercial purposes. Legal entities are subject to the statutory 2-year warranty for the ceramic body and all ceramic and metal parts and accessories.
The warranty does not cover minor defects—minor scratches, small dents or chips, micro-cracks (Spider Cracks), or minor cosmetic surface glaze cracks—that do not impact the grill’s operation and are completely harmless or easily resolved (e.g., with paint when it comes to glaze).
If the customer notices any external or internal damage upon receiving the grill, they must inform Kamado Bono’s representatives immediately while the grill is unused.
Substances such as chlorine, industrial smoke, chemicals, fertilizers, high humidity, lawn pesticides, and salt can damage the grill’s metal coatings and finishing materials. Therefore, the warranty for metal parts made of stainless steel and copper does not apply to cases of RUST, OXIDATION, FADING, and other DEFECTS.
This warranty cannot be transferred to other owners unless otherwise agreed with Kamado Bono representatives.
Electrical and motorised accessories come with a one-year warranty. All ceramic accessories are not covered under warranty if used.
If any product covered by the warranty has defects, the product will be repaired or replaced at our main branch in Peterborough, or a new part will be sent to the purchaser, who can replace it with our consultation.
When contacting the warranty service, the purchaser must photograph the damage for assessment and provide a legible copy of the purchase document.
This warranty does not apply if defects occur due to improper product assembly or maintenance, use not in accordance with the instructions, or for a purpose other than intended use.
The warranty does not cover defects due to natural wear and tear, accidents, force majeure events, unauthorized repairs, reconstruction, or replacement of the product or its parts.
Kamado Bono is not responsible for delays or failure to fulfil warranty obligations resulting from events or unforeseen circumstances beyond its control.
The warranty is void if any liquids, including flammable ones, are poured into or onto the ceramic grill. It is also void if the grill is fueled with firewood or other unsuitable fuel. High-quality hardwood charcoal should be used for grilling, and dry fire starters or an electric igniter should be used for ignition. Kamado Bono uses materials resistant to rust, but the warranty does not apply to RUST, OXIDATION, FADING, and other DEFECTS in the grill’s metal parts unless the structural integrity of the grill is compromised.
This warranty is not provided if the product is purchased from unauthorized suppliers and/or third parties. Unless otherwise agreed, the warranty is valid only when products are purchased from authorized suppliers listed on the Kamado Bono Dealer Locator website.
This warranty is valid within the territory of the United Kingdom, so the limitations or exceptions mentioned above may not apply to you.
This warranty outlines all legal rights. Kamado Bono does not authorize any physical or legal persons to assume liability on behalf of Kamado Bono for the sale or purchase of Kamado products.